Project Overview
We Are The Helpful, a purpose-driven retailer, needed a reliable e-commerce solution that would allow them to trade confidently online and scale for growth. The client had been left with a website that was barely there, unstable, inefficient, and unsuitable for long-term expansion. ExtraDigital was brought in to rescue the project, deliver a robust e-commerce solution, and ensure the store is issue-free and fit for growth.
Implementation Approach
Project Rescue and Stabilisation
The first priority was to stabilise the existing platform and resolve outstanding issues that were preventing smooth trading. ExtraDigital conducted a technical audit to discover critical functional failures, performance bottlenecks, and defects. Core fixes were made to ensure that the store could operate reliably without interruption.
CS-Cart Development & Marketplace Capability
We love CS-Cart for its flexibility, robustness, and marketplace capabilities. CS-Cart allows traditional storefronts but also multi-vendor marketplace functionality similar to Amazon, enabling the client to scale. ExtraDigital built the store using CS-Cart, a custom-coded theme and backend rather than relying on generic templates, to ensure full flexibility. We also integrated marketplace modules to allow multiple vendors, vendor dashboards, commission structures, and product management.
Learn more about our CS-Cart Services.
Streamlined Operations & Fit for Growth
Payment gateways, shipping integrations, and inventory controls were all optimised. The checkout process was simplified, and the mobile experience improved. The architecture was built with scalability in mind, so adding new vendors, new product ranges, and handling increased traffic would not risk platform instability.
Results and Outcomes
- The rescued e-commerce platform is now stable, reliable, and issue-free.
- The marketplace features built using CS-Cart enable We Are The Helpful to onboard vendors and manage multi-vendor operations.
- User experience, performance, and checkout flow are significantly improved, resulting in better customer satisfaction and reduced cart abandonment.
- The platform is now focused on growth, ready to expand product offerings, traffic volumes, and vendor relationships without major technical risks.
The Importance of a Reliable Marketplace-Capable CS-Cart Project
Retailers considering marketplace models need platforms that support multiple vendors, commission splits, vendor management, and scalable performance. Otherwise, they risk breakdowns, poor vendor experience, and loss of reputation. Choosing a platform like CS-Cart, with the right development partner, mitigates those risks.
Experts in CS-Cart & Marketplace E-Commerce
With over 20 years of e-commerce and marketplace experience, ExtraDigital is especially qualified to deliver this kind of work. Our capabilities include:
- In-house developers experienced in CS-Cart custom development and marketplace integration.
- A focus on custom-built CS-Cart sites (no reliance on pre-made templates) so every store is uniquely tailored and scalable.
- Full service: from rescue and stabilisation, through development, optimisation, design, UX, and ongoing maintenance.
In Summary
ExtraDigital rescued and completed this CS-Cart Project for We Are The Helpful, delivering a stable, scalable, and marketplace-capable solution using CS-Cart. The company now has an online store that trades reliably, handles growth, and supports vendor-based expansion.
This case study demonstrates why ExtraDigital is the trusted partner for businesses needing expert e-commerce development, especially when adopting marketplace models.
