Website support
Established 2002
One UK team, all in-house
Websites degrade quietly: plugins fall behind, security patches are missed, content goes stale and small faults cost enquiries. We provide ongoing maintenance and support that keeps your site secure, current and working properly, whether you need a full maintenance partner or a team on standby when something breaks.
Looked after properly
Because everything is handled in-house, the same team can move from a ten‑minute content change to a more involved technical task without handing you to someone else.
We can act as your ongoing maintenance partner or sit behind an internal team who handle day-to-day work themselves.
Discuss your support needs
Flexible cover
Choose the cover that suits your site, from a monthly plan to a block of hours bought in advance.
From first review to ongoing care
Every request goes to the same UK team, and time is logged accurately, so you can always see what has been spent and what remains.
Ask how it would work for you01
We assess your site, platform, hosting and current risks before recommending a level of cover.
02
You choose a support plan, a block of ad-hoc hours, or a bespoke arrangement.
03
Contact us by phone, email or support ticket whenever something is needed.
04
Our UK team diagnoses the issue, implements the fix and confirms completion.
05
Time used is logged accurately, so you can see exactly what has been spent and what remains.
06
Regular check-ins to plan updates, improvements and upcoming work.
Case studies
01 / 06
Tiles360º
Ecommerce / tiles and accessories
71k
Users in 3 months
Monthly technical checks and email support, plus new work after go-live: Merlin and Palletways integrations, automated sample follow-up emails, an SQM calculator and Mailchimp.
Memento Exclusives
Ecommerce / racing memorabilia
PCI
Compliance through updates and hosting
The store and its hosting were brought up to date to meet PCI requirements, then the themes were updated to the latest versions with no downtime.
Farm Marketplace
Ecommerce / farm supplies marketplace
Ad-hoc
A block of hours for fixes and support
The store had become hard to maintain and a new template would not go in. A block of hours fixed the issues and gave the team extra capacity for support and maintenance.
We Are The Helpful
Ecommerce / purpose-driven retail
Rescued
CS-Cart project, now stable and multi-vendor
A technical audit found the failures and bottlenecks, core fixes made the store reliable, and marketplace features now let the client onboard vendors.
Online gift shop
Ecommerce / photo frames and gifts
2
Servers in the new hosting, for redundancy
The site was recoded and fully upgraded, then moved to specialist Magento hosting with a dual server setup to speed up pages for SEO and conversion.
Several clients
Compliance / cookie consent
v2
Consent Mode set up with CookieYes
CookieYes banners added across client sites for GDPR, with Consent Mode v2 and event prioritisation to recover tracking lost when visitors decline cookies.
Why it matters
Good to know
No. We offer support plans with allocated time and service levels, and ad-hoc support where you buy a block of hours in advance. Larger blocks carry better hourly rates.
On plans, time is tracked accurately and you are charged for the time spent on each task, with any remaining time available for other requests that month. Ad-hoc support is charged in 15-minute increments.
By phone, email or support ticket. Our UK-based team investigates, implements a fix and confirms when the work is complete.
Yes. We support a wide range of platforms and regularly take on sites built elsewhere after reviewing the platform, code and hosting.
Yes. For high-traffic or complex sites we build a bespoke plan around your systems, priorities and risk profile, with agreed service levels and response times.
Still have a question?
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