Website maintenance and support for reliable, secure websites

We provide ongoing website maintenance to keep your site secure, up to date, and working properly. Our UK-based team handles updates, fixes, and technical support so your website continues to support your business.

We manage the technical side so you can focus on growth!

Unlock extra

Request website support

Website Maintenance Services

We provide ongoing website maintenance and support to keep your site secure, accessible, and working as it should. This includes content management system support, security updates, accessibility improvements, and routine website housekeeping.

Our UK-based support team works across a wide range of platforms and offers flexible maintenance options to suit different needs and budgets.

Because all work is handled by our in-house team, we can support everything from regular updates and backups to more complex technical tasks. We can act as your ongoing maintenance partner or provide support on standby when issues arise, allowing your internal team to focus on their core work.

Request website maintenance support

Website Services

Support Plans

Our website support plans provide ongoing maintenance to keep your site secure, up to date, and running reliably. Each plan is designed to match different business needs, with clear service levels and predictable support.

Our plans are suitable for most websites, from small brochure sites to large corporate and eCommerce platforms. Regular updates, allocated support time, and clear reporting provide reassurance that your website is being actively maintained.

How it Works

Once you are on a website support plan, getting help is straightforward. If an issue arises, you can contact us by phone, email, or by raising a support ticket. Our UK-based support team will investigate the issue, implement a fix, and confirm once the work is complete.

Support time is tracked accurately, and you are only charged for the time spent resolving each task. Any remaining support time stays available for other updates or requests during the same month.

Optional Extras

Would you like more time, but don’t require the SLA the larger plans offer?

Simply add some credits to your plan. Each credit represents 30mins and is used per-minute in the same way our support time is. Don’t forget to enquire about our credits system.

Talk to us

Ad-Hoc Support

If an ongoing support plan is not the right fit, we also offer ad-hoc website support for smaller websites or one-off requirements. This option is suitable if you need occasional help without committing to a monthly plan.

How ad-hoc support works

Purchase a block of support hours in advance. Larger blocks offer better hourly rates.
When you submit a support request by phone, email, or support ticket, we provide an estimate of the time required.
Once the work is completed, the time used is deducted from your remaining balance.
Support time is charged in 15-minute increments, so you only pay for the time actually used.
All work is logged, giving you clear visibility of what has been used and what remains.

If your hours are used up, you can top up at any time or move to a support plan if ongoing support would offer better value.

Ad-hoc support gives you access to our in-house team when you need it, without a long-term commitment.

Bespoke Website Support

Our bespoke website support is designed for larger websites with complex technical, security, or operational requirements.

Maintaining a high-traffic or business-critical website requires a tailored approach. We work with you to understand your systems, priorities, and risk profile, then create a support and maintenance plan that matches your needs.

This includes agreed service levels, clear response times, and a support structure aligned with your business requirements.

Request a tailored support plan

Our Website Maintenance & Care Plans are designed to keep your site secure, up-to-date, and performing at its best. With a focus on robust security and regular updates, we ensure your website runs smoothly, offering peace of mind and a seamless experience for both you and your customers.

Michelle Stone
Head of Development

Our Customers Say

You can read below what our clients have to say

PPC
I have worked with ExtraDigital for over three years. They have been an excellent partner, working as an extension to our in-house marketing team to help us manage our PPC campaigns. Unlike other agencies I’ve worked with, the team at Extra Digital takes a really practical approach to PPC advertising. They listen and they make expert recommendations based on what is truly best for the client.

Erin Hofstrom, MBA

Perforce Software

Social Media Management
The Extra Digital team are a pleasure to work with. They have created social media channels which reflect and enhance our brand in the Middle Eastern market and are focused on helping us achieve our goals.

Gemma Payne

The Royal Marsden NHS Foundation Trust

PPC
We have worked with the team at ExtraDigital for the past twelve months and cant recommend them highly enough. I have found a company who are a delight to work with, the quality of their work is excellent, as is their service. Nothing is too much trouble, they are always at hand when you need them.

Hugh Courtenay

Private Jet Charter Ltd

PPC
We engaged ExtraDigital for extra expertise we were missing in-house. Their partnership on paid media has helped us grow our marketing funnel and close additional business. They make smart recommendations that we can actually implement and are responsive and available when we need them. I am very appreciative of all their good work.

Brooke Furry

HelpSystems

Social Media Management
We’ve been working with Extra Digital over the last ten years and I can honestly say they have done everything and more they set out with every new venture with tight budgets. The main objective for me was to rank highly naturally, which has been the case year after year. This year for the first time we handed them our entire show budget (all cancelled due to Covid 19) to spend on social media throughout

Matthew Pike

Jon Willian Stables Ltd

Social Media Management
Willing to go the extra mile; that’s precisely why FDS continue to work with ExtraDigital for all our digital marketing requirements. From HubSpot integration to the management of multiple inbound campaigns over several years, Extra have been excellent.

Bijan Fard

Fire Design Solutions

PPC
I came across ExtraDigital by chance, but I am so glad we did. They have been great to work with, gone the extra mile and clearly demonstrated their expertise at every touchpoint. Would thoroughly recommend them.

David English

British Assessment Bureau

Digital Marketing
Extra Digital are a pleasure to work with for our digital marketing work, with an excellent blend of trusted marketing techniques and new creative ideas. Our partnership with ExtraDigital results in year on year steady growth of revenue and new customers.

Piers Crane

Holemaker Technology

Social Media Management
After employing ExtraDigital mid-last year to manage our French and Spanish social media platforms with the aim to increase our engagement and ticket sales for the 3D format we have seen huge results. The Multilingual Social Media service that ExtraDigital provide not only allows us to communicate to our French and Spanish consumers, but the Social Media Management also allows us the time to test creatives and measure the effectiveness of each channel in those

Lily Freed

RealD

Design
“Thanks for sending this over I am very well and I hope business is also good for you, firstly can I say congratulations on being the first web company we have worked with to provide an initial draft of a new website that did not make my heart sink J both Samantha and I really like this initial draft”

Paul Routley

Real Selling

Web Design & Development
May I just say, before I feedback required changes, how professional and smart looking the web site is. I am particularly pleased with the forms. They are clean, clear and nicely set out. I especially like how the boxes change colour when you enter data – it’s a really nice touch. Thank you to you and your team for making it look so great. The finished product will be magnificent!

Clea Davis

Advice Services Manager

Design
We have noticed a noticeable amount of new leads coming through the contact form page… they are good quality leads in the main

Oliver Klienman

Orbital Print

Get in touch

Please be sure to tell us as much about your project as possible. Once we have received your enquiry, a member of our experienced team will get back to you to discuss your requirements.