Effective digital marketing - 7Ps

Traditional marketing has long considered a marketing mix of elements to ensure a broad range of elements are considered.

Historically for product type advertising, there were 4 main elements of product, place, price and promotion. These were first suggested back in the 1960's by Jerome McCarthy.

However it is more common to now use the 7P's' version of this model that includes physical evidence, people, and process. This is especially relevant for any service rather than physical product, and so is also far more relevant for digital marketing.


The Seven P's

 The 7 P's

Product

Product

An effective digital marketing strategy must start with a product that satisfies a consumer demand. It fills a need.

Place

Place

Where will the product be accessed? This should not be as simple as 'online' but consider the specific locations online. Examples might include, a company shop, a 3rd party shop, a website, social media pages or a blog.

Price

Price

Price has always been a key consideration in marketing, along with offer prices. In the digital age price comparison is very easy and the low price market is very competitive,

Promotion

Promotion

Digital promotion methods include SEO, social media, PPC advertising, email marketing, affiliate marketing, display advertising , and online PR.

Physical

Physical 

This refers to the physical evidence that a service was performed and gives reassurance the service actually happened. 

People

People

The employees executing the service. In a digital world those handling the phones, emails, chat lines and call centres are in important part of the process.

Process

Process

THis is considering how the service is provided  - what is the sequence of webpages or emails required to place and order. In digital marketing this is a very important part of the complete marketing mix.

Article by Rachel Cornish

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Tuesday 18th August 2015

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