Support plans
Monthly plans with allocated support time, clear service levels and reporting. Suitable for everything from brochure sites to large corporate and ecommerce platforms.
Website support
Website maintenance and support from a UK in-house team
Websites degrade quietly: plugins fall behind, security patches are missed, content goes stale and small faults cost enquiries. We provide ongoing maintenance and support that keeps your site secure, current and working properly, whether you need a full maintenance partner or a team on standby when something breaks.
- UK-based in-house support team
- Security updates, CMS support and routine housekeeping
- Support plans, ad-hoc hours or bespoke arrangements
- Works across a wide range of platforms
What support covers
Content management system support, security and platform updates, backups, accessibility improvements, bug fixes, small development tasks and routine website housekeeping.
Because everything is handled in-house, the same team can move from a ten-minute content change to a more involved technical task without handing you to someone else.
We can act as your ongoing maintenance partner or sit behind an internal team who handle day-to-day work themselves.
Ways to work with us
Additional credits
Need more time without moving up a plan? Credits can be added, each representing 30 minutes and used per minute in the same way as plan time.
Ad-hoc support
Buy a block of hours in advance, get an estimate before work starts, and have time deducted in 15-minute increments as it is used.
Bespoke support
For high-traffic or business-critical sites: agreed service levels, response times and a support structure matched to your risk profile.
Security and compliance
Regular updates and patching to reduce exposure, plus accessibility improvements where standards apply.
Improvement, not just firefighting
Support time can be spent on speed, conversion and SEO improvements rather than only on fixes.
How support works
- 1
Review
We assess your site, platform, hosting and current risks before recommending a level of cover.
- 2
Plan
You choose a support plan, a block of ad-hoc hours, or a bespoke arrangement.
- 3
Raise a request
Contact us by phone, email or support ticket whenever something is needed.
- 4
Investigate and fix
Our UK team diagnoses the issue, implements the fix and confirms completion.
- 5
Track and report
Time used is logged accurately, so you can see exactly what has been spent and what remains.
- 6
Review and improve
Regular check-ins to plan updates, improvements and upcoming work.
What good support prevents
- Security incidents caused by unpatched software
- Lost enquiries from broken forms and pages
- Slow pages that damage conversion and search visibility
- Compliance risk from neglected accessibility
- Internal teams stuck maintaining a site instead of doing their own jobs
- Emergency costs from problems left to escalate
Support evidence
We report on client performance using agreed commercial metrics, and we are happy to talk through relevant examples from your sector on a call. Verified case studies and client results will be published in this section.
Ask us for examples from your sectorFrequently asked questions
Do we have to be on a monthly plan?
No. We offer support plans with allocated time and service levels, and ad-hoc support where you buy a block of hours in advance. Larger blocks carry better hourly rates.
How is support time charged?
On plans, time is tracked accurately and you are charged for the time spent on each task, with any remaining time available for other requests that month. Ad-hoc support is charged in 15-minute increments.
How do we raise an issue?
By phone, email or support ticket. Our UK-based team investigates, implements a fix and confirms when the work is complete.
Do you support sites you did not build?
Yes. We support a wide range of platforms and regularly take on sites built elsewhere after reviewing the platform, code and hosting.
Can you support a large or business-critical website?
Yes. For high-traffic or complex sites we build a bespoke plan around your systems, priorities and risk profile, with agreed service levels and response times.
Next step
Want your website properly looked after? Tell us what you are running.
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- Since 2002 · 300+ clients