Cookie Policy

Use of cookies: summary

The cookies on this website consist of:

• Session cookies, which help with form filling and remember the information entered when navigating between pages. These are destroyed when the browser window is closed.
• Google Analytics cookies for monitoring website usage.
• HubSpot cookies for web forms, chatbot and website tracking.
• Facebook events tracking.
• Cloudflare, for network optimisations.

Information about cookies

Some pages on this site use cookies, which are small files that the site places on your device for identification purposes. These files may be used for site registration and customisation the next time you visit us, and to make navigating the website more user-friendly.

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Cookies cannot read data off your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may find it harder to access certain information on this site.

How to control and delete cookies

You can use your browser to determine which types of cookie are allowed, and you can delete existing cookies. Your browser's help or privacy settings explain how to control cookie settings and how to delete cookies already stored.

Compliance with cookie law

In accordance with recommendations by the Information Commissioner's Office (ICO), we have taken the following steps to comply with the Privacy and Electronic Communications Regulations:

• Performing a cookie audit.
• Assessing the intrusiveness of any cookies.
• Providing information about cookies on the website.
• Providing information on how to control cookies in your browser.

Cookies set by this website

• PHPSESSID — helps with form filling and remembering contents. Session cookie set by this website.
• cookieconsent_status — remembers the decision selected on the cookie banner. Persistent cookie set by this website.

Cookies from third-party systems

Facebook

• _fbp — used to distinguish unique users. Persistent cookie, default expiration of 90 days.
• _fbc — only set when a user arrives from an advert and the destination URL includes the click identifier "fbclid". Persistent cookie, default expiration of 90 days.

Google Analytics

_ga, _gali, _gat, _gid, _dc_gtm, _utma, _utmz — these cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. They record how many visits people make, how they arrived at the site and which pages they viewed. The cookies collect information in a way that does not directly identify anyone.

HubSpot

Depending on the pages you visit, HubSpot cookies may be set on your browser. Necessary cookies, which do not require consent, include:

• __hs_opt_out — remembers not to ask the visitor to accept cookies again. Expires in 6 months.
• __hs_do_not_track — prevents the tracking code from sending any information to HubSpot. Expires in 6 months.
• __hs_initial_opt_in — prevents the banner from always displaying when browsing in strict mode. Expires in seven days.
• __hs_cookie_cat_pref — records the cookie categories a visitor consented to. Expires in 6 months.
• hs_ab_test — consistently serves visitors the same version of an A/B test page they have seen before. Expires at the end of the session.
• hs-messages-is-open — records whether the chat widget is open. Expires in 30 minutes.
• hs-messages-hide-welcome-message — prevents the chat welcome message appearing again for one day after it is dismissed.

Cloudflare

Cloudflare cookies are used for network optimisation and security, helping the site load quickly and reliably.

For how we handle the data behind these cookies, see our privacy policy.